Order Processing Policies
We here at HerbalTrendz.com are dedicated to sharing the quality Herbalife and ShapeWorks products that have helped us become healthy as well as thousands of people around the world. We strive to provide the best customer service and meet your every request to your utmost satisfaction. We carry the largest selection of Herbalife and ShapeWorks products anywhere on the web. We hope you will join our customer family here at HerbalTrendz.com.
Ordering
- HerbalTrendz.com accepts online, and phone orders.
- Online orders can be placed via our website using your major credit card.
- You will receive an order confirmation email immediately after you place your order.
- 24-48 hours later, you will received a shipment notice email with tracking number when the product is shipped.
- The billing address that you enter on this screen must be an exact match of the address that your credit card company or bank has on file for this card.
- You will receive an order confirmation email immediately after placing order, unless the email address provided is invalid or blocking info@HerbalTrendz.com as a sender.
- Please note: Make sure the email address provided with the order is valid, and accepts email from info@HerbalTrendz.com as a sender.
Credit Card Payments:
We gladly accept all major credit cards (Visa, Mastercard, AMEX, & Discover) for online orders and your orders are processed immediately.
Paypal Checkout:
We are now accepting PayPal payments. At checkout simply click the "Pay with Paypal" button and you will be able to pay directly through your Paypal Account. Herbaltrendz is PayPal VERIFIED and CONFIRMED Merchant.
Check/Money Order:
If you would like to use personal checks or money order, please call our toll-free number 1 (888) 704-3729 to place your order by telephone and a Herbaltrendz representative will assist you in placing your order and give you an order number to write on your check or money order. Please make your check payable to "HerbalTrendz" and mail it to:
HerbalTrendz
Order Processing Dept.
42020 Village center plaza, Suite 120 - 53
Stone Ridge, VA 20105
Shipping Information
Please take advantage of our shipping promotions, as they save you much on your orders shipping costs. In the event that additional charges may apply, we may modify your order and notify you after the order has been processed. Products are available for shipment within the United States only. We currently do not accept international orders. Our carriers, UPS and FedEx will not ship to a P.O. Box. Any order submitted with a P.O. Box address will be placed on hold until a non-P.O. Box address can be obtained via email. All addresses must be valid physical address.Click here for additional Shipping Information Order by Mail / Fax / Phone
If you are hesitant about placing your herbalife order online, you may place your order over the phone with our Customer Care Center. For general questions or to place your order, please call us toll-free at (888) 704-3729 Monday thru Friday 8am-8pm EST, and Saturday, Sunday 10am-7pm EST.
Sales Tax
Sales Tax will be added according to your state's law. Sales tax is applied to the total retail amount of the order, not including shipping and handling charges (where applicable) and is based on the shipment's destination state and local sales tax rates. In the event that additional charges may apply, we may make modifications to your order and notify you after the order is processed.
Herbaltrendz Order Processing Policies
(We employ standard National Herbalife Operating procedures. From our experience we would like to provide the clarifications below to better serve your expectations and ensure consistent quality service.)
- Orders placed by 12pm EST will be sent to the warehouse the same busines day. These orders usually ship the same day.
- Orders after 12pm EST will be sent to the warehouse the next business day. These orders will ship the next day.
- Orders leave the warehouse within 24 hours of processing during business days.
- Once your order has been submitted, NO changes or cancellations can be made. Please review your order thoroughly to ensure there are no problems
- Occasionaly popular items are backordered at the National Herbalife warehouse.
- Unfortunately, we are not informed beforehand and you must wait for the backordered item to ship separately later via USPS since it can not be cancelled or expedited once the order is sent to Herbalife Warehouse.
- Backordered items will be shipped USPS.
- If the backordered item was part of a larger overnight/2nd day shipping order, we cannot give you credit for the extra shipping charges for the partial order, since Herbalife does not credit us.
- Orders SHIPPED on a Friday using FedEx Overnight or 2nd Day, will arrive Monday or Tuesday respectively (Next business day.) Orders shipped with FedEx Overnight service will arrive by 3:00pm the next business day.
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Contact Information
herbaltrendz.com
help@herbaltrendz.com
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.




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