Return Policy

RETURNS

Our Committment to You: We are so committed to delivering effective, high-quality products for our customers that we offer a hassle-free 30-day money-back guarantee. If you’re not fully satisfied with any product on your recent purchase for any reason, please contact us at returns@herbaltrendz.comand we will gladly process your refund. Time is of essence, please act fast. Return the unused portion to us within 30 days for a refund. It’s our way of guaranteeing your complete satisfaction.

Before you decide to return your products, please read:
  • Consistency with product usage is often the main factor in not achieving personal results. If you are using the products as instructed consistently, we guarantee absolute success.
  • Contact Herbaltrendz.com via phone or email atreturns@herbaltrendz.com with any questions regarding product usage or results. We are so committed in the results our products provide that if you use it consistently and correctly, you will successfully achieve the results you desire.
  • If you still would like to return your products, make sure that Herbaltrendz receives your return within thirty (30) days upon receipt of order.
To return your products, follow these steps:

  1. Contact us at returns@herbaltrendz.com with your name and order number to obtain a Return Material Authorization Number (RMA) and shipping addess information. Please clearly mark the RMA number on the return package. Any orders not sent to the address provided below might cause a delay in the return process.

  2. Print out these two forms and sign ONLY the CUSTOMER'S SIGNATURE line on each form and include both forms within your return :
    Retail receipt
    Refund Form
    Note: To ensure a quality experience with us, we will fill out the remainder of the forms as you are only required to sign only the "customer's signature" line on each form.

  3. Please send us the unused portion of the product within 30 days of receiving your purchase to Herbaltrendz and NOT the Herbalife Warehouse. Mail all returns with documentation to the following address:

    Herbaltrendz
    42020 village cneter plaza
    Suite 120 - 53
    Stone Ridge, VA 20105

    Note: Any products shipped directly to the Herbalife warehouse will delay your refund and may carry additional shipping charges.
Once your shipment is received, Herbaltrendz.com will process the appropriate refund promptly.

In order to keep our prices competitive, and to continue to offer our current promotions, please be aware of the following return policies:
  • Free or Paid Shipping fees are non-refundable on returns! If your order qualified for free shipping, then actual shipping costs plus Herbalife handling fees is NOT credited back (Herbalife does not refund us the shipping and handling fees for all returned products). For example, if your order total is $125 and free shipping costs us $9.00 and handling costs us another $7.00, we will refund you $109.00. We do NOT profit from your returns!
  • Free Gift promotions. If you received a free gift (such as a free Herbalife accessory) as part of a promotion, the products are yours to keep and cost of the accessory will be deducted from your order.
  • Actual shipping charges of unused products back to us is also non-refundable on returns. In other words, you pay for shipping us back the unused portion of the products to us.
  • Wholesale & Distributor Kits CANNOT be returned.
  • Return processing is usually performed immediately upon receipt of return products but may take up to a maximum of 4 weeks.
  • Items that are not returned in their original packaging will not be refunded.

For additional questions regarding returns, order status or general inquiries, send an email to returns@herbaltrendz.com
Refunds: We issue a credit for the order back to the customer in the form of the originating method of payment. For example, if you used your Mastercard to make a particular purchase on Herbaltrendz, we will credit that same Mastercard and not another card with a different credit card number. At the time of your return, your credit card numbers may have expired on our systems and we will need to request it again in order to issue you a credit. This must match your expiration date on file.

Return Shipping Costs: Return costs for shipping and handling are non-refundable.

Lost or Stolen Packages: We are not responsible for lost or stolen packages while in transit to Herbaltrendz. We recommend that you keep proper Proof of Delivery for any package you ship & obtain insurance on your package.

Exchanges: Exchanges are subjected to shipping charges. If the product is unused and is still sealed, you may exchange the product without question. We do not exchange used products or product in which the seal is broken or removed. We will process exchanges once the products are received.

All products are shipped fully inspected to ensure product is new at the warehouse. If the product has been used, we can not honor an exchange and encourage you to return the used product while placing a new order for the intended products. Shipping promotions do not apply to exchanges and are not honored.

Distributors and Wholesale Club Members: All sales made to Distributors and Wholesale Club Members are final and no returns will be accepted by Herbaltrendz or Herbalife International.

For additional questions regarding returns, please contact us at returns@herbaltrendz.com

This guarantee is limited only by the terms of certain specific warranties attached to or packaged with certain products and does not apply to any product intentionally damaged or misused. If you are not satisfied, Herbaltrendz.com will honor the product guarantee quickly and with full integrity.

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

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